Last verified 2026-08-18; facts checked against the primary sources below
Pacific Life death claim
Last verified: August 18, 2026
The short answer: Use Pacific Life's online claim intake to initiate an individual policy claim or call Customer Service at 800-347-7787, Monday–Friday, 6 AM–5 PM PT. Group workforce-benefit claims use a separate beneficiary package and team. Confirm the product before selecting a form.
Pacific Life claim routes
| Product | Starting point |
|---|---|
| Individual life policy | Online Initiate a Claim flow |
| Individual help | 800-347-7787 |
| Group life | Workforce Benefits beneficiary claim package |
| Accidental death | Additional accidental-death statement may apply |
How do you initiate the claim?
Pacific Life's online intake asks whether the claim is for death or another event and collects basic information so the company can begin. Have the insured's identity, policy number if known, date of death, claimant contact information, and death certificate available.
For employer coverage, use the current Workforce Benefits claim package, which includes separate beneficiary, employer, authorization, and accidental-death sections.
Which claimant should file?
The recorded beneficiary claims the proceeds. An executor or trustee signs only when the estate or trust is entitled. Each beneficiary may need a separate statement, and special cases can require evidence of fiduciary authority.
What should you verify?
Confirm the issuing Pacific Life company, product type, mailing or upload channel, original-document requirement, payout choices, and claim-status contact before submitting sensitive records.
Pacific Life uses different procedures by policy and issuing company. Follow the identified contract's claim packet.